Welcome to the official website of Express Bharat Grocers. These Terms and Conditions (“Terms”) outline the rules and regulations governing your use of our online platform and services. By accessing or using this website, you acknowledge that you have read, understood, and agree to comply with these Terms in full. If you do not accept these Terms, please do not use our website or services.

1. Shipping Policy

At Express Bharat Grocers, we strive to provide a fast, reliable, and cost-effective delivery experience to our customers. Please read our shipping policy carefully before placing your order.

1.1 Delivery Coverage

We currently offer delivery services exclusively within the state of Illinois, focusing primarily on the greater Chicago metropolitan area. If you’re unsure whether we service your location, please use our service area checker at checkout or contact customer support.

1.2 Delivery Charges

Shipping charges are calculated based on your order value, the total weight of the package, and your delivery location. The exact delivery fee will be presented during the checkout process before you confirm payment.

1.3 Order Verification

Prior to dispatching the order, we may contact you for further verification of details or to make sure that it can be delivered. Orders placed outside our service zone will be canceled, with any payments made refunded to the original payment method.

1.4 Delivery Times

Orders are usually fulfilled With in a day from 24 to 48 business hours. However, delivery times vary depending on your location, product availability, and on-demand periods (such as holidays or festivals).

2. Account Creation and Management

To access certain features or to place an order on Express Bharat Grocers, you must create a customer account.

2.1 Personal Information

You agree to provide accurate, complete, and current information during registration. This includes your full name, email address, delivery address, and valid payment details.

2.2 Account Security

  • Do not share your login credentials, including your password, with anyone.
  • If you suspect any unauthorized access or breach, immediately contact our support team to freeze your account.
  • Express Bharat Grocers is not liable for any losses resulting from unauthorized access caused by user negligence.

3. Product Descriptions, Pricing, and Availability

3.1 Product Information

We make every effort to provide correct product descriptions and images. Product photographs and description are for demonstration purposes, and actual products may differ owing to updates by the manufacturer or a change in packaging.

3.2 Pricing Policy

Prices quoted are valid at the time of going to press. We reserve the right to:

  • Alter prices without notice
  • Add or cancel discounts or promotional prices
  • Alter product availability according to stock levels

3.3 Price Changes After Purchase

If the price does change during the period between the order and processing, you will be contacted with the option to continue or to cancel.

3.4 Stock and Substitutions

Rarely, if a product is temporarily out of stock:

  • We may substitute it with the same brand or lower pack size of equal or greater value.
  • If no substitution can be made, we will either refund or contact you for further instructions.

4. Order Changes & Cancellations

4.1 Prior to Dispatch

Orders may only be canceled or amended prior to dispatch. You should inform us by phone, email, or chat in good time to alter.

4.2 After Dispatch

After an order has been dispatched, it cannot be cancelled or altered. Carefully check your order prior to confirmation.

5. Returns, Refunds, and Exchanges

For complete policy information, see our Refund Policy section.

  • Perishable items such as vegetables and frozen foods are not returnable.
  • Refunds are made to the original payment method solely, once the returned items have been received and checked.
  • Return requests should be initiated within 7 days of receiving the order.

6. Privacy and Data Protection

6.1 Your Privacy Matters

We respect your personal information. All collected data is processed in line with our Privacy Policy, and we will never sell or abuse your personal information.

6.2 Third-Party Integrations

Our site might contain links or services provided by third-party platforms. Kindly refer to their privacy statements since we are not responsible for how third-party services handle your data.

7. Website Usage Terms

You acknowledge you will use this website subject to all applicable legislation and regulations. Inhibited actions include:

  • Pursuing unauthorized access to our systems
  • Ordering or scraping using automated tools or bots
  • Posting malicious content, malware, or spam

8. Intellectual Property Rights

Everything on this site, including logos, graphics, text, product descriptions, and software, is the sole property of Express Bharat Grocers or its licensed partners. Reproduction or use without permission is not permitted.

9. Liability Disclaimer

Express Bharat Grocers shall not be held liable for:

  • Indirect or incidental damages resulting from website use
  • Order delays due to third-party logistics providers
  • Product inconsistencies where such discrepancies are outside of our control

10. Amendments to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services implies your acceptance of the updated Terms.

11. Contact Information

For any questions, complaints, or requests, you may contact our Customer Service team:

  • Live Chat: Available on our website
  • Support Hours: Monday to Sunday, 9:00 AM to 5:00 PM CST

Last Updated: June 2025